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KONGSBERG Global Customer Support

KONGSBERG global customer support

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By your side, worldwide: Our Global Customer Support works 24/7 to provide prompt responses, technical expertise and global assistance.

Key Performance Indicators – our promise

  • Always – 24/7: Immediate worldwide technical and spares telephone support shall be given for all products through Kongsberg Maritime support centres.
  • Response time: We promise an eight hour working day response time for emails addressed to Kongsberg Maritime support centres.
  • First time fix: We always endeavour to fix the problem first time, every time.
  • No declined service requests: We aim to respond to and solve all your challenges.

Facts about Global Customer Support

  • More than 1200 employees
  • Support offices in 20 countries
  • Supporting 18,000 vessels with KONGSBERG equipment on board
  • Use the same service desk
  • Solve cases in the same virtual collaboration centre

Follow the Sun

Global service network of support centres provides expert technical and operational support, 24/7.

A world of virtual collaboration ensures that customers have the expertise they need, where and when it is needed.

  • Call Centre – Front End
  • Case Solving
  • Service Coordination
  • Virtual Collaboration Centre
  • Incident Handling
  • Worldwide Coverage
Read more about our how we follow the sun