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British Columbia Institute of Technology signs to extend simulator support

3. January 2007

Full mission bridge simulator

Illustration photo bridge simulator
Illustration photo bridge simulator.

The British Columbia Institute of Technology (BCIT), a key Kongsberg Maritime simulation customer in North America has signed an agreement to continue and expand its Long Term System Support Program (LTSSP) with Kongsberg Maritime. The contract, for support of the full mission Polaris DNV Class "A" navigation/bridge simulator at BCIT, was signed at the recent Kongsberg Maritime 2006 Americas' Simulation User Conference in Orlando.

Good savings on standard costs

"From the student's point of view, as much realism as we can put forward in simulation, the better we are as a trainer. Take for instance the upgrade to the new R5 visual system. We factored in the supply of new computers to handle the highly realistic visuals it produces, as part of the LTSSP. In fact, doing it this way provided us with good savings on the standard costs."

Availability of its simulation

A major goal of all training institutes is to ensure availability of its simulation systems at all times so Kongsberg Maritime has recently expanded its LTSSP offering to ensure that its simulation customers have flexibility both in costs and level of service. This is hugely important to the broad customer base using Kongsberg Maritime simulation, as every simulator is built exactly to meet the needs of the user.

Four levels

The Kongsberg maritime LTSSP provides four levels of support, each of which can be customised to the customer's exact requirements. Operational benefits include fixed and predictable costs, SW and hardware updates and direct connection to system experts and the Kongsberg Maritime Helpdesk. The LTSSP is a precise match between the needs of the customer and Kongsberg Maritime's services, enabling equipment performance to improve over time and ensuring continuity of simulator availability.

Keep our simulators running

"The key for us is to keep our simulators running, but also to ensure our budgets are manageable. We need to support our own customers, the students and the companies they work for, so if a simulator has a problem then we need to get it rectified quickly. With the LTSSP in place we can do this, but without it being debilitating from a budget point of view," says John Clarkson.

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