Customer satisfaction is our most important measure of success. When we set out
to design our new propulsion control system for medium and low speed diesels, we
wanted to give it high reliability, ease of operation and global support. So far
one system is installed and a further 15 deliveries secured. Full scale system deliveries
start at the end of the year after massive testing. We intend to give full customer
satisfaction from day one.
The system has been subject to performance test. The test was witnessed by surveyors
from 10 classification societies to verify that the AutoChief® comply
with their rules. The minor discrepancies they found have now been ironed out, and
will be signed off shortly. This ensures trouble free deliveries no matter what
classification society the customer decides on.
Ease of operation
The system has already received an award for design excellence by the Norwegian
Design Council. The jury says: "The AutoChief® C20 is a consistent and
complete control panel for larger ships where the functionality is considerably
simplified and improved. The pure visual design appear as intuitive, it has good
tactility and feedback to the user. This is a professional and uncluttered product
of high quality, with good aesthetics and high durability".
We are well under way in training service and commissioning engineers to support
the new product on a world wide basis. Spare parts will be distributed to our support
centres and agents around the world. To increase our level of service we have just
introduced Support 24 – our new emergency hotline manned with senior product specialists
24 hours a day.